Terms of Service

Last updated: November 5, 2026

These terms apply to this website and to the services AUREON provides. Your written quote or service order can add terms for your specific job; if they conflict with these terms, your written quote or service order controls.

1Using this website

• The information on this site is general. The prices shown are starting prices.
• Images on this site are 3D illustrations made by AUREON unless we say otherwise.
• Please don't misuse the site: no spam, automated form submissions, attempts to break in, or copying content for commercial use. The text, design, logo and images belong to AUREON.
• We may update or pause the site at any time.

2Quotes and prices

• Prices on this site are starting prices before tax. Your final price is confirmed in writing after a free inspection.
• Written quotes are valid for 30 days.
• If we find something the inspection couldn't show, such as heavier buildup or more ductwork, we'll stop and ask for your written approval before doing any extra work.

3Scheduling, access and cancellations

• We usually work after you close, often overnight. Someone needs to let us in and sign the report, or give us keys and alarm instructions.
• Please have cooking equipment turned off and cooling by the agreed time, and roof access available.
• To reschedule, let us know at least 24 hours before the appointment. If our crew arrives and can't work because there's no access or the kitchen is still operating, a trip charge may apply, as stated in your quote.

4What the service includes

• We clean the parts of the exhaust system we can safely reach, as listed in your quote: hood, plenum, filters, accessible ductwork and exhaust fan.
• Areas we can't reach are photographed and listed in your report. We may recommend access panels; we install them only with your written approval, at the price quoted.
• We don't service fire suppression systems (a licensed company does that), and we don't do electrical, roofing or structural repairs.
• We photograph and note any existing damage when we arrive.
• How often your system must be cleaned is set by NFPA 96 and decided by your fire inspector. We recommend a schedule; the inspector has the final word.

5Payment

• Payment is due when the job is finished, unless your quote or service order says otherwise.
• Accepted payment methods are listed on your quote and invoice.

6Guarantees

Inspection guarantee (every customer)

If your fire inspector or your insurer finds a problem with a cleaning AUREON did and notes it in writing, send us the note within 30 days of that cleaning. We'll come back within 48 hours and fix it, re-cleaning the areas noted, at no charge.

Re-clean guarantee (founding clients)

For founding clients (the first 20 kitchens that sign by January 31, 2027), on their first cleaning: if our photo report doesn't convince you, tell us within 48 hours: we come back and re-clean at no charge, and if you're still not convinced you don't pay for that first cleaning. Parts we can't reach are listed in the report and are not covered.

What the guarantees don't cover

Areas listed as unreachable in our report, grease that builds up after the cleaning, and work outside your quote.

Your written service order controls: if it describes a guarantee differently, the order's words apply.

7Photos and reports

• Your report and photos are for you and your fire inspector. We keep a copy for our records.
• We publish photos of a job only with your written permission.

8Problems and complaints

• If something isn't right, tell us within 48 hours of the service; photos help. We'll reply within 2 business days and work with you to fix it.
• Write to .

9Text messages

• Program: AUREON service messages about your inspection, appointments, reminders when your next cleaning is due and service updates.
• How to join: check the text-message box on our form, or text us first. Agreeing to texts isn't a condition of service.
• Frequency: varies with your service. Message and data rates may apply.
• Stop or get help: reply STOP to cancel; you'll get one message confirming it. Reply HELP for help, or contact us at .
• Opt-in and opt-out both happen on the same AUREON phone number.
• Carriers aren't liable for delayed or undelivered messages.
• Privacy: see our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

10Responsibility

We do our work with care and stand behind it. To the extent the law allows, AUREON isn't responsible for indirect losses, such as lost profits, and our total responsibility for a job is limited to the amount you paid for that job. Nothing in these terms limits responsibility that the law doesn't allow us to limit.

11Law and disputes

These terms are governed by the laws of Colorado. If we disagree about something, we'll first try to solve it directly with you. If we can't, it will be handled by the courts in Summit County, Colorado.

12Changes and contact

We may update these terms. The new version will be posted here with a new date and applies to quotes issued after that date.

AUREON ·

These terms are available in English and Spanish. If the two versions differ, the English version controls.